FAQ

On the Ape shoe online shop, you can make the payment through several modes including Internet Banking, Credit Card/ Debit Card 

All the monetary transactions from internet banking and Debit/ Credit Card on our website are absolutely secure with the advanced security technology of the internet. Your transaction is processed on our website through secure gateways that are handled by reputed banks.

Ape shoe delivers its most of the orders within twelve days of the order placement (subject to serviceable Pin codes availability). Your order might get delayed due to unforeseen circumstances, emergency, and natural disaster conditions.

No, you cannot. The packaging of the orders can only be opened after making full payments. In case you are not satisfied with the product after checking the package, you can initiate return or replacement.

Order once placed on the website can easily be canceled as well. For creating cancellation request of your order online, click the cancel link which is in the My Account session. Only the registered user of the ape shoes can cancel their orders. Order cancellation is also subjected to the delivery status of the product.

If you have not liked the shoe after receiving the order or any other reason, you can place the replacement request. Check our Refund policies page for more details. No cash refund, we can only exchange the product or issue credit vouchers accordingly

Yes you can exchange products and in case you want different product or size then we suggest you to check our Refund policies page for more details.

No, it is not mandatory to register yourself on the Website; you can also place your order as a guest. But, we suggest you to register for membership, it is free and every time you shop with us you will be in no need to enter all the details.

For any grievance or issue, you can send us an e-mail on apeshoeindia@gmail.com or Whatsapp us at +917502577722